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Q&A: Marriott’s Chief Customer Experience Officer on the Importance of Collaboration

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Like many of us, Marriott's chief customer experience officer, Adam Malamut, wears multiple hats. Most of us, however, don't have a Ph.D. in organizational psychology and can nimbly move between encouraging people to connect seemingly disparate dots and brokering peace between two areas that don't align. "Sometimes I laugh and tell people I toggle between...

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