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T-Mobile Wants to Eradicate ‘Customer Service Hell,’ Create a Better Experience for All

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T-Mobile is on a mission to improve customer service. The company is revamping the way it cares for customers, enlisting real people to answer customer calls and messages--rather than the typical interactive voice response (IVR) system--to give its customers what it believes will be a simpler, faster response to issues, with the hopes that other...

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